We collect the information we need to take and deliver your order, such as your name, address, email address, telephone number and order history.
If you sign up to the makers letter, we keep your email address until you ask us to remove it.
We use cookies to improve your experience, analyse traffic, and personalise content. You can accept all, reject non-essential, or manage your preferences. Cookie policy
Last updated 1 October 2026
We collect the information we need to take and deliver your order, such as your name, address, email address, telephone number and order history.
If you sign up to the makers letter, we keep your email address until you ask us to remove it.
We use your information to process orders, answer messages, arrange returns and mending, and send the newsletter when you have asked for it.
We do not sell your data and we do not use it for advertising on other websites.
We share only what is needed with the couriers and payment providers that help us complete your order.
Our website host and email provider process data on our behalf and are not allowed to use it for anything else.
We use a small number of cookies to keep your basket and remember your choices. You can manage cookies in your browser at any time.
Turning cookies off may stop parts of the shop from working.
You can ask to see, correct or delete the information we hold about you. Email hello@thrumcloth.co.uk and we will reply within one working day.
If you are not happy with our reply, you can complain to the Information Commissioner's Office.