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Last updated 1 October 2026
How we send orders, how to send a piece back and how mending works by post.
| Service | Time | Price |
|---|---|---|
| UK standard | 3 to 5 working days | £4.50, free over £120 |
| UK express | Next working day if ordered by 12pm Monday to Thursday | £9.50 |
UK standard delivery is £4.50 and takes 3 to 5 working days. It is free on orders over £120.
UK express delivery is £9.50 and arrives the next working day if you order by 12pm Monday to Thursday.
We ship within the UK only for now. There is no international shipping and no click and collect.
Send back unworn pieces with their labels within 30 days of delivery.
Return postage is £3.95, taken from your refund. Email us and we will send a prepaid label. Returns are not free.
Sale pieces can be returned on the same terms. Gift cards cannot be returned.
Refunds go to the original payment method within 5 working days of the parcel reaching the mill.
Tell us within 60 days and we will repair, replace or refund. Postage for faulty pieces is paid by us.
Post any Thrum piece to the mill and we darn, patch or re-hem it for a flat £15 plus your postage. We post it back within three weeks.
The service is arranged by email. Nothing is booked or paid for online.